Petrel WertiumYour analyst is a phone call away
Have a question about Petrel Wertium or your account? Our team, and your personal analyst, are glad to help. Get in touch and we will come back to you as soon as we can.
Before you get in touch
Most questions already have an answer on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked - costs, withdrawals, verification and minimums.
- How it works - what happens after you sign up, step by step.
- Pricing - what is free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained out loud | Support hours: Mon-Fri, 9:00-18:00 |
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached, identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a two-minute call than in four back-and-forth messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the rough date of whatever you are asking about are enough for us to find the account. Never send a password, a full card number or a one-time code, no one on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.